Each pet and owner is treated with respect and dignity.  You have chosen me to be your groomer and are trusting me with your pets care.  In return I ask for your respect of my skills and time.

No Shows

If you make an appointment and are unable to keep it, please call 24 hours in advance to cancel or reschedule. Due to loss of income from no shows I do charge a no show fee of $25.00 without 24 hour notification.  Two no-shows without a phone call will result in a need to pre-pay for the next appointment ( as well as any additional fees due).  Three no-shows without due cause will result in my recommendation of a different groomer for your pets needs.

Clean Up

Potty accidents happen.  It's not a big deal for me to have to clean up after your pet if they have an accident once or twice.  If it happens each time they come to be groomed I will institute a clean up fee.  Potty accidents sometimes mean an additional bath/blowdry is needed.  Extra work for me extra stress for your pet.  Please be sure your pet has had a potty break before coming in the shop.

Accidents

Since I am working with living, breathing, moving animals , not stuffed toys, sometimes accidents happen.  You will be informed if I zigged and they zagged resulting in any injury no matter how small.  Should an accident happen that would necessitate a trip to the vet, I will call you and let you know.  If it is serious I will proceed to my vet and seek treatment while attempting to contact you.  That being said I have not had this happen in almost 10 years of grooming. ( Knocking on wood to not have jinxed myself).

Bragging Rights

I love to take pictures and post them to the website and on my wall of fame.  If you would prefer I not post pictures please let me know.

I also brag to anyone who will listen about how wonderful,kind and respectful my owners are.  If you would rather I not brag about you please let me know that as well.